Shipping policy
✨ THE KNITTOBABY JOURNEY ✨
Welcome to KnittoBaby! Every single piece of baby apparel in our store is shaped by love, care, and the timeless beauty of artisan craft. From our hands in Poland to your nursery, we ensure each delicate item is wrapped with perfection and delivered safely to your doorstep across the European Union and worldwide.
Please take a moment to review our professional shipping guidelines below.
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🐻 1. ARTISAN PROCESSING TIME
Unlike mass-produced garments, our handmade and carefully curated creations require dedicated attention before they leave our studio.
• Standard Processing Time: 1 to 3 business days (excluding weekends and Polish national holidays).
• Holiday Orders: Orders placed during weekends or public holidays will begin their preparation on the immediate following business day.
• Delivery Updates: You will receive an automated confirmation email immediately after checkout, followed by a second notification containing your tracking credentials once your package is handed over to our logistics partners.
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🌍 2. SHIPPING DESTINATIONS & TIMEFRAMES
We proudly offer comprehensive shipping networks across Poland, the European Union (EU), and non-EU European territories. To maintain complete transparency and secure the best live rates, all delivery timeframes and costs are calculated dynamically in real-time at checkout.
• POLAND (Domestic): Calculated at Checkout
• EUROPEAN UNION (EU): Calculated at Checkout
• REST OF EUROPE (Non-EU): Calculated at Checkout
*Note for Parents: To obtain precise courier rates and exact delivery projections for your destination address, simply add your favorite KnittoBaby items to the shopping cart and proceed to the secure checkout screen.
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📦 3. CONSIGNMENT TRACKING
Full logistical transparency is a core standard at KnittoBaby. Upon dispatch, an automated shipping notification containing a unique tracking number and a direct tracking portal link will be forwarded to your registered email address, allowing you to monitor your package's transit path in real-time.
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💶 4. CUSTOMS, IMPORT DUTIES, & FISCAL REGULATIONS
International shipments are subject to specific regional financial regulations that customers must be aware of prior to purchase:
• Within the European Union (EU): No customs barriers, tariffs, or unexpected import duties apply to movements between EU member nations.
• Outside the European Union (Non-EU zones, e.g., United Kingdom, Switzerland): KnittoBaby is not liable for customs declarations, import levies, brokerage costs, or transactional taxes imposed by the destination state's border authorities. All fees incurred post-dispatch remain the exclusive responsibility of the buyer.
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🔒 5. ADDRESS VERIFICATION & UNDELIVERABLE PARCELS
We kindly ask you to rigorously verify your full shipping details, zip codes, and recipient names prior to completing payment.
• KnittoBaby cannot accept financial liability or issue refunds for packages that fail to reach their destination due to incorrect, incomplete, or missing delivery criteria provided by the customer.
• If an order is returned to our facility in Poland marked as "undeliverable," "unclaimed," or "rejected by recipient," any additional shipping liabilities required to re-send the consignment will be billed to the customer.
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💌 6. SUPPORT & INQUIRIES
Should you experience unexpected logistical variations or require direct assistance regarding your shipment, our dedicated customer care team is entirely at your service. Please reach out to us directly through our official contact form on knittobaby.store.