Refund policy
At KnittoBaby, we pour our hearts into crafting and curating premium handmade baby apparel. Your satisfaction is our utmost priority. Because our items are made with delicate care, we have established a transparent, professional return and refund policy in strict accordance with European Union consumer protection laws.
Please read our guidelines carefully before initiating a return.
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🧸 1. THE 14-DAY RIGHT OF WITHDRAWAL (EU Law)
In compliance with EU consumer protection regulations, customers within the European Union have the right to withdraw from their purchase and return their items for any reason within 14 days of receiving the package.
• Return Window: You must notify us and initiate your return request within 14 days from the date of delivery.
• Eligibility Period: Returns requested after this 14-day window will unfortunately not be accepted.
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🌿 2. RETURN ELIGIBILITY & CONDITIONS
To ensure a successful return, items must be sent back in their original, pristine condition.
• Unused & Unwashed: Garments must be unworn, unwashed, and free from any stains, odors, or pet hair.
• Original Packaging: All items must be returned with their original tags attached and in their original packaging.
• Exclusions: For hygiene and safety reasons, certain items such as custom personalized orders, intimates, or opened pacifiers/teethers cannot be returned unless they arrive defective.
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📦 3. THE RETURN PROCESS
Initiating a return at KnittoBaby is simple and straightforward:
1. Contact Support: Reach out to our customer care team via our official contact form on knittobaby.store to request a Return Authorization.
2. Package Securely: Pack the eligible items safely in their original packaging to prevent damage during transit.
3. Ship the Package: Mail the package to our fulfillment address in Poland (provided to you upon return approval). We highly recommend using a trackable shipping service, as KnittoBaby cannot guarantee that we will receive your returned item.
*Return Shipping Costs: In accordance with standard e-commerce practices, the customer is responsible for paying all return shipping costs, unless the item arrived damaged or defective from our studio.
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💶 4. REFUNDS & PROCESSING TIMES
Once your return shipment is received at our facility in Poland, it will undergo a professional quality inspection.
• Inspection Approval: If approved, your refund will be processed immediately.
• Credit Placement: The refund amount will automatically be applied to your original method of payment (such as credit card or gateway account).
• Processing Time: Please allow 5 to 10 business days for the financial institutions to process and post the refund transaction to your account.
• Non-Refundable Fees: Original shipping fees paid at the time of purchase are non-refundable.
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🔒 5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We take extreme pride in our quality control, but mistakes can occasionally happen during transit.
• Immediate Notification: If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery through our website contact form.
• Resolution: Please provide your order number alongside clear photographic evidence of the issue. We will swiftly arrange a complimentary replacement or issue a full refund at no additional cost to you.
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💌 6. CONTACT OUR STUDIO
For any further inquiries, clarifications, or assistance regarding our Return & Refund Policy, please connect with our dedicated support team directly via the contact portal at knittobaby.store.